What Information We Gather and Why
When you create an account we collect your name, contact details and the payment method you register — whether that is JazzCash, Easypaisa, Raast or a bank transfer. Every time you make a deposit or withdrawal, we log the transaction reference your wallet provider generates; we
-
1
do not store your full wallet PIN or bank credentials on our servers. We also collect device and browser data — your IP address, session timestamps and the pages you visit — to detect unusual login attempts and keep your account secure. If you reach out
-
2
to support by email or live chat, that conversation is stored so our team can follow up accurately. We use this data for three purposes only: verifying your identity, processing payments and improving the account experience. We do not sell your personal data to third parties.
-
3
Retention periods depend on the type of record: payment transaction logs are kept as long as required by applicable financial rules, while session data is cleared on a rolling basis. If you close your account, we remove your personal profile within the timeframe set out in
-
4
our data-retention schedule, except where a legal hold applies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.